Transforming Technical Services through Training and Development

Erscheinungsjahr 2022
ISBN: 978-0-8389-4877-4
Verlag: American Library Association

Buch, Englisch, 152 Seiten, Paperback, Format (B × H): 152 mm x 229 mm

Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services professionals and paraprofessionals keep up with evolving best practices for the work they do. Fortunately, libraries can adopt methods such as Training Within Industry (TWI), lean management, and instructional design methodologies to develop a learning culture that continuously improves service delivery. Using case studies, this collection showcases a variety of creative and practical training development and organizational strategies that libraries and consortia have used to tackle issues related to skills gaps, remote work, student worker turnover, reorganizations, technology migrations, and more. You will learn about - techniques for establishing a positive training and learning culture;
- project management tools and business methodologies such as a Deming approach and just-in-time training for continuous improvement and staff skill development;
- reactive and proactive approaches in the training program for the University of Nevada, Las Vegas Acquisitions Unit;
- how the University of Toronto Libraries (UTL) harnessed the power of remote work to undertake a library services platform migration during the pandemic;
- applying concepts from information literacy instruction to e-resources training;
- reinventing student worker training;
- collaborative initiatives such as cross-organizational learning through Community of Practice (CoP);
- assessing metadata competencies by transforming records for a multi-system migration in an academic library at a R1 research university; and
- how staff training and documentation eased a library system’s transition from Voyager to Alma.

Autoren/Hrsg.

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen

Inhaltsverzeichnis

- Introduction
- Chapter 1    Growing a Technical Services Learning Culture at NC State University Libraries
by Beth Ashmore, Maria Collins, Xiaoyan Song, and Lynn Whittenberger
- Chapter 2    Establishing a Positive Training Culture
by Hyun Chu Kim and Ariel Turner
- Chapter 3    A Deming Approach to Training in Technical Services
by Kristy White and John White
- Chapter 4    Just-in-Time Training for Continuous Improvement within a Consortium
by Rachel K. Fischer
- Chapter 5    Practicing Partnerships
A Case Study on How Realizing an In-House Cataloging Course Set the Stage for a Collaborative Future
by Juliya Borie, May Chan, Elisa Sze, and Polina Vendrova
- Chapter 6    Cross-Organizational Learning through a Community of Practice
by Laura Sill
- Chapter 7    Mind the (Training) Gap
A Case Study in Assessing Metadata Competencies by Transforming Records for a Multi-System Migration
by Dana Reijerkerk and Kristen J. Nyitray
- Chapter 8    Looking Back to Move Forward
Future-Proofing Staff through Skill Development
by Tammie Busch and Marlee Graser
- Chapter 9    Circulation Services Training in a Remote Work Environment
A Case Study of UTM Library’s Library Services Platform Migration during a Pandemic
by Mai Lu
- Chapter 10    Reinvention of Student Worker Training
A Positive Response and Outcome to Disruption
by Leslie A. Engelson
- Chapter 11    Training Tech Services Using Concepts from Information Literacy Instruction
by Jharina Pascual
- Chapter 12    Reactive and Proactive Approaches in the Training Program for the University of Nevada, Las Vegas Acquisitions Unit
by Jennifer R. Culley
- Chapter 13    Technical Services Staff Training and Documentation during and after a Transition from Voyager to Alma
by Daricus Larry
- About the Editors and Contributors
Index