Smart Service Innovation

An Ecosystem Perspective on Organization, Design, and Assessment
1. Auflage 2023
ISBN: 978-3-031-43769-4
Verlag: Springer Nature Switzerland

Buch, Englisch, 96 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 178 g

Reihe: SpringerBriefs in Information Systems

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

Zielgruppe

Research

Autoren/Hrsg.

Anke, Jürgen

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Dienstleistungssektor & Branchen: Allgemeines
• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik

Inhaltsverzeichnis

Introduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.

Über Autor(innen)

Jürgen Anke is a Professor of Software Engineering and Information Systems at the Dresden University of Applied Sciences (HTW), Germany. His research focuses on digital service ecosystems, in particular processes, methods, and models for service innovation as well as the use of digital identities in business and public administration. Prior to his appointment at HTW, he worked, among others, in SAP's Smart Items Research Program, as managing director of an IT startup for cloud-based logistics software, and at T-Systems as Principal Business Developer of IoT applications.