Exploring Services Science

Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers
1. Auflage 2011
ISBN: 978-3-642-21546-9
Verlag: Springer

Buch, Englisch, Band 82, 237 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 381 g

Reihe: Lecture Notes in Business Information Processing

This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

Zielgruppe

Research

Autoren/Hrsg.

Snene, Mehdi

Ralyté, Jolita

Morin, Jean-Henry

Fachgebiete

• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Interdisziplinäres Wissenschaften Wissenschaften Interdisziplinär Wirtschafts- und Sozialwissenschaften
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Kundenbeziehungsmanagement, Kundenpflege